Refund & Cancellation
Last updated: October 12, 2026
This Refund and Cancellation Policy applies to subscriptions and services purchased from OmniWebb Studio ("OmniWebb", "we", "us"). It supplements our SaaS Terms of Service and is designed to comply with Ontario's Consumer Protection Act, 2002 and applicable Canadian consumer protection law.
1. SaaS Subscriptions
1.1 Cancellation
- You may cancel your subscription at any time through your account dashboard or by emailing omniwebb2024@gmail.com
- Cancellation takes effect at the end of your current billing period
- You will retain access to the Platform until the end of the period you have already paid for
- We do not charge cancellation fees
1.2 Monthly Subscriptions
| Scenario | Refund |
|---|---|
| Cancel within 14 days of initial sign-up (first month only) | Full refund |
| Cancel after 14 days of initial sign-up | No refund; access continues until end of billing period |
| Cancel a renewal month | No refund; access continues until end of billing period |
1.3 Annual Subscriptions
| Scenario | Refund |
|---|---|
| Cancel within 30 days of initial sign-up (first year only) | Full refund |
| Cancel after 30 days | Pro-rated refund for remaining full months, minus a 10% early termination fee |
| Cancel a renewal year | Pro-rated refund for remaining full months if cancelled within 30 days of renewal |
1.4 Free Trial to Paid Conversion
- We will send a reminder email at least 3 days before your trial ends and your paid subscription begins
- If you cancel during the trial, you will not be charged
- If you are charged after a trial and did not intend to convert, contact us within 14 days for a full refund
2. Studio Engagements (Agency Services)
2.1 Project-Based Work
- Refund terms for project-based engagements are governed by the individual statement of work (SOW) or service agreement signed with the client
- In general, deposits are non-refundable unless work has not yet commenced
- If OmniWebb is unable to deliver the agreed scope, a pro-rated refund for undelivered work will be issued
2.2 Retainer Engagements
- Retainer engagements may be cancelled with 30 days' written notice
- Unused hours in the final month are non-refundable
- Any prepaid months beyond the notice period will be refunded in full
3. Service Credits (Downtime)
If the Platform experiences downtime that exceeds our 99.9% uptime target in any calendar month:
| Monthly uptime | Service credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
- Service credits must be requested within 30 days of the downtime event
- Credits are applied to future invoices and are not redeemable for cash
- Scheduled maintenance and downtime caused by factors outside our control are excluded
4. How to Request a Refund
To request a refund, contact us with the following information:
- Your account email address
- Subscription or invoice details
- Reason for the refund request
Email: omniwebb2024@gmail.com
Subject: Refund Request
We aim to process refund requests within 10 business days. Approved refunds will be returned to the original payment method within 5–10 business days, depending on your financial institution.
5. Data After Cancellation
After cancellation, you may export your data for 30 days. After this period, your data will be deleted in accordance with our Privacy Policy and SaaS Terms.
6. Price Changes
If we increase prices, you will receive at least 30 days' notice. You may cancel before the price change takes effect without penalty. If you cancel due to a price increase on an annual plan, you will receive a pro-rated refund for remaining full months.
7. Ontario Consumer Rights
8. Contact
For cancellation or refund questions:
OmniWebb Studio Inc.
Ontario, Canada
Email: omniwebb2024@gmail.com